Frequently Asked Questions
Q: Can I test the system first before I decide?
A: Yes, DKV LIVE can be tested for up to 2 months free of charge.
Q: I forgot my password for the DKV LIVE portal. What should I do?
A: DKV LIVE users can click Forgot PW in the log in area.
Q: Is the number of portal users limited?
A: No, any number of users can be created at no extra cost.
Q: Can I remove purchased boxes and install them in a new vehicle?
A: Yes, this is possible
Q: Can trailers also be tracked?
A: Yes, this is possible.
Q: Is traffic information displayed in the portal?
A: Yes, traffic information can be displayed on the LIVE map.
Q: Can I see fuel transaction in DKV LIVE?
A: Yes, fuel transactions made by DKV Card are shown in portal (card need to be connected to specific vehicle in fleet management).
Q: Can I see more than one day of trace in the DKV Live webportal?
A: Yes, all traces can be found by clicking on "Logbook" (either from vehicle details panel on live map, or in vehicle details) and then selecting the logbook entry that you want to see as trace on map. Further details can be found here.